Frequently Asked Questions

A virtual assistant (VA) provides professional remote support for a wide range of administrative, organizational, and operational tasks. At Virtual Office Co., we offer 20 specialized services including property management, yacht provisioning, procurement management, e-mail and calendar management, data entry, CRM management, invoice processing, bookkeeping, travel research and booking, vendor communication, customer support, HR support, software setup, inventory management, and more. Think of us as your dedicated right hand, handling the behind-the-scenes work so you can focus on growing your business.

Our services are designed for entrepreneurs, executives, small business owners, real estate professionals, and growing teams who need reliable, high quality administrative support. Whether you're a solopreneur looking to free up your time or a scaling business that needs operational systems in place, we tailor our support to fit your unique needs.

While we specialize in real estate and executive administration, we work with clients across a variety of industries including consulting, coaching, creative agencies, project management, construction and maintenance, and professional services. Our adaptable approach means we can quickly learn your industry's unique needs and workflows.

We adapt to your preferred communication style and tools. Most clients use a combination of email and whatsapp for quick communication, and scheduled Zoom calls for strategy sessions. We also work within your existing platforms. During onboarding, we'll establish a communication style that works best for you.

Our standard business hours are Monday through Friday, 9:00 AM to 5:00 PM. However, we understand that business doesn't always happen during traditional hours. We'll discuss your specific needs during the discovery call.

We're proficient in a wide range of business tools including Google Workspace, Microsoft Office, Zoom, Canva, QuickBooks, and many more. If you use a tool we haven't worked with before, we're quick learners and happy to adapt.

Our onboarding process is designed to be thorough yet seamless. During your discovery call, we'll get an understanding of your business, workflows, and preferences. Next, we schedule an onboarding session to set up tool access, review priorities, and establish communication protocols. Most clients are fully onboarded within 1-2 business days.

Once you've selected your package and completed the onboarding process, we can typically begin within 1-2 business days.

In most cases, we'll work within your existing tools and platforms. You'll need to provide access to the systems we'll be managing on your behalf (email, calendar, project management tools, etc.). If you don't have certain tools in place yet, we can recommend and help set up the best options for your business.

All packages are billed monthly at the beginning of each service period. We accept payment via bank transfer or cash. Your first month's investment is due upon signing your service agreement, and subsequent months are auto-billed on the same date each month.

Absolutely! We encourage clients to start with the package that feels right and adjust as needed. Package upgrades can take effect at the start of your next billing cycle. If you need to downgrade, we ask for 30 days' notice to ensure a smooth transition.

We require 30 days' written notice for cancellation. There are no long-term contracts or cancellation fees. We believe in earning your business every month through exceptional service.